Customer Care
At Local Women’s Handicrafts, every purchase is part of a larger story, one that supports women artisans, preserves heritage craftsmanship, and creates lasting impact. We are committed to ensuring your experience reflects the same care, transparency, and integrity that goes into every handmade piece.
Shipping Policy
Processing Time
Each piece is handcrafted by women artisans. As a result, processing times may vary to honor the handmade nature of our products. Orders are typically processed within 7 to 10 business days.
Shipping Time
We ship worldwide with care and intention. Delivery timelines vary depending on destination and shipping method, generally between 7–14 business days.
Global Fulfillment
We work closely with artisan partners and logistics providers to ensure safe and timely delivery from origin to destination.
Customs & Duties
International orders may be subject to customs fees or import duties, which are the responsibility of the customer.
We believe in mindful production prioritizing quality over speed, and people over mass production.
Refund & Exchange Policy
Refund or Exchange
We stand behind the quality and craftsmanship of every piece. Each return is handled with care balancing customer satisfaction with our commitment to fair and responsible production.
If you are not fully satisfied with your purchase, we offer exchanges or refunds under the following conditions:
• Requests must be made within 7 days of delivery
• Items must be unused, in original condition, and in original packaging
• Proof of purchase is required
Non-Returnable Items
Due to the handmade nature of our products, slight variations are part of their uniqueness and are not considered defects.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 2 to 3 days of delivery. We will make it right.
Privacy Policy
Your trust is important to us
We collect only the information necessary to provide you with a seamless and personalized experience.
We do not sell or share your personal data with third parties, except where necessary for order fulfillment (such as shipping partners).
Your information is handled with the same respect and integrity that defines our work.
What We Collect
- Contact details (name, email, phone)
- Shipping and billing information
- Order history
How We Use It
- To process and fulfill your orders
- To communicate updates and support
- To improve your experience with our brand
By engaging with Local Women’s Handicrafts, you agree to the following:
Terms of Service
Product Integrity
Each item is handmade and may include slight variations in color, texture, or finish; these are part of its authenticity.
Pricing & Availability
All prices are listed in applicable currencies and are subject to change without notice. Product availability may vary due to handmade production.
Intellectual Property
All content, designs, and imagery on this website are the property of Local Women’s Handicrafts and may not be used without permission.
Ethical Commitment
We operate on principles aligned with the TransparaTrade Initiative prioritizing artisan welfare, transparency, and sustainable practices.
Our Commitment to You
Every order you place contributes to a global, survivor-led network of women artisans building independent and sustainable futures.
We believe in creating lasting relationships with both our customers and our artisans rooted in trust, respect, and shared purpose.
If you have any questions, our team is here to support you.
Contact us anytime at:
